Start from the relevant order
Open the relevant order in the admin panel. Start from the cancellation and refund area at the bottom of the page. Review products, quantities and payment information in the same order record to determine the scope of the action.
Full refunds or partial refunds as needed
A refund does not have to cover the entire order. Issue a full refund or initiate a partial refund for a selected product, quantity or amount. This lets you act on only the relevant part of the order.
| Selection | Example use |
|---|---|
| Product | Refund only the selected product in a multi-product order. |
| Quantity | Refund one of three purchased units of the same product. |
| Amount | Refund a specified monetary amount. |
The payment provider carries out the refund
A card refund request initiated in the panel is sent to the card payment provider. For example, a refund for an iyzico payment is sent to iyzico, which carries out the refund. Twicart is the management interface where you initiate the request from the order.
- Open the order and determine the refund scope.
- Choose a full refund or a partial refund by product, quantity or amount.
- Initiate the refund request from the panel.
- The request goes to the payment provider, which carries out the refund.
Example: refunding one of three units
If a customer bought three units of the same product and only one is to be refunded, use quantity selection for a partial refund. For an order with different products, select the relevant product; for a specific monetary refund, enter the amount.